REFUNDS AND RETURNS

    At CharlieCarroll.com, we stand by the quality of our digital products and want to ensure you are fully satisfied with your purchase. However, due to the nature of digital products, we have specific guidelines for returns and refunds.

    1. Eligibility for Refunds

    Because our products are digital and delivered instantly, refunds will only be issued under the following circumstances:

    • Non-Delivery of Product: If, due to technical issues, you did not receive your digital product after payment.

    • Corrupt or Defective Files: If the file is defective, corrupt, or otherwise unusable, and we are unable to provide a working replacement within a reasonable time.

    • Misleading Product Descriptions: If the product you received does not match the description provided on our website.

    2. Non-Refundable Circumstances

    Refunds will not be provided in the following cases:

    • Change of Mind: Once the digital product has been downloaded or accessed, we do not offer refunds for a change of mind or dissatisfaction with the product content.

    • Incorrect Purchase: We cannot provide refunds for purchases made in error, so please review your order carefully before completing the transaction.

    3. How to Request a Refund

    If you meet the eligibility criteria and wish to request a refund, follow these steps:

    • Contact our support team at info@charliecarroll.com within 14 days of your purchase.

    • Provide your order number, proof of purchase, and a detailed description of the issue.

    • If applicable, attach any relevant screenshots or files to demonstrate the issue.

    4. Processing Refunds

    Once your refund request is received and approved:

    • We will notify you via email and process your refund within 5-10 business days.

    • Refunds will be issued to the original method of payment.

    Please note that processing times may vary depending on your payment provider.

    5. Contact Us

    If you have any questions or concerns about this policy, please reach out to us at:

    • Email: info@charliecarroll.com

    This policy ensures transparency and protects both the business and the customer. Adjust the details as needed for your specific digital products and services.